FlexiTime Subscription Agreement

This Agreement constitutes a binding contract on You and Flexitime (being the “Parties” and each a “Party”) and governs Your use of and access to the Services by You and Users whether in connection with a paid or free trial subscription to the Services.

By accepting this Agreement, either by accessing or using a Service, or authorising or permitting any User to access or use a Service, You agree to be bound by this Agreement. If You are entering into this Agreement on behalf of a company, organisation or another legal entity (an “Entity”), You are agreeing to this Agreement for that Entity and representing to Flexitime that You have the authority to bind such Entity and its Affiliates to this Agreement, in which case the terms “Subscriber,” “You,” “Your” or a related capitalised term shall refer to such Entity and its Affiliates. If You do not have such authority, or if You do not agree with this Agreement, You must not accept this Agreement and may not use any of the Services.



When used in this Agreement with the initial letters capitalised, in addition to the terms defined elsewhere in this Agreement, the following terms have the following meanings:

Account: means any accounts created by or on behalf of Subscriber or its Users within the Services.

Affiliate: means, with respect to a Party, any entity that directly or indirectly controls, is controlled by, or is under common control with such Party, whereby “control” (including, with correlative meaning, the terms “controlled by” and “under common control”) means the possession, directly or indirectly, of the power to direct, or cause the direction of the management and policies of such person, whether through the ownership of voting securities, by contract, or otherwise.

Agreement: means this subscription and any Order Forms including the Privacy Policy and Terms of Use located on Our Site, which are incorporated in and form part of this Agreement.

API: means the application programming interfaces developed and enabled by Flexitime that permit Subscribers to access certain functionality provided by the Services that enables the integration of the Services with other web applications.

Applicable Data Protection Law: means, in each case only to the extent applicable to the Processing by Us of any Service Data that is Personal Data, laws and regulations regulating the Processing of Personal Data, including (where applicable) the EU GDPR, the UK GDPR, the California Consumer Privacy Act of 2018, the Australian Privacy Act 1988 (Cth) and the New Zealand Privacy Act 2020.

Associated Services: means products, services, features and functionality designed to be used in conjunction with the Services but not included in the Service Plan to which You subscribe, including, without limitation, integrations and applications created or developed by Flexitime which will be governed by this Agreement unless Flexitime otherwise communicates a different agreement to You at the time of Your deployment of or access to the integration or application. For the avoidance of doubt, none of the Services or any other product, service, feature or functionality that is expressly stated to be governed by any alternative license, agreement or terms shall be deemed an Associated Service.

Confidential Information: means all information disclosed by You to Flexitime or by Flexitime to You which is in tangible form and labelled “confidential” (or with a similar legend) or which a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure, including, but not limited to, information relating to Flexitime’s security policies and procedures. For the purposes of this Agreement, this Agreement and Service Data shall be deemed Confidential Information. Notwithstanding the foregoing, Confidential Information shall not include information that (a) was already known to the receiving Party at the time of disclosure by the disclosing Party; (b) was or is obtained by the receiving Party by a third party not known by the receiving Party to be under an obligation of confidentiality regarding such information; (c) is or becomes generally available to the public other than by violation of this Agreement or another valid agreement between the Parties; or (d) was or is independently developed by the receiving Party without use of the disclosing Party’s Confidential Information.

Data Subject: has the meaning given to it or the term ‘individual concerned’ or ‘consumer’ by Applicable Data Protection Law, and includes any identifiable individual in respect of whom Personal Data is about or relates.

Documentation: means any written or electronic documentation, images, video, text or sounds specifying the functionalities of the Services or describing Service Plans, as applicable, provided or made available by Flexitime to You in the applicable Flexitime help centre(s); provided, however, that Documentation shall specifically exclude any “community moderated” forums as provided or accessible through such knowledge base(s).

EU GDPR: means the General Data Protection Regulation ((EU) 2016/679).

Flexitime: means Flexitime Limited (Company Number 2333570) or any of its successors or assignees. 

Insolvency Event: means that (a) You cease, or take steps to cease, to conduct Your business in the normal manner; (b) You enter receivership or have a receiver, trustee or manager (including a statutory manager) appointed in respect of You and/or all or any of Your property; (c) You enter into voluntary administration; (d) You are unable to pay Your debts when they are due or are presumed to be unable to pay Your debts as they fall due; (e) You make an assignment for the benefit of, or enter into or make any arrangement or composition with, Your creditors; (f) any resolution is passed, or any proceeding is commenced to wind You up or liquidate You (whether on a voluntary or involuntary basis); or (g) any analogous demand, appointment or procedure occurs.

Order Form: means any of Our generated service order forms executed or approved by You regarding Your subscription to a Service.

Pay Now: means the Pay Now payment service provided by Flexitime.

Pay Run: means the creation of data in the Service for the purpose of paying Wages.

Personal Data: has the meaning given to it or the term ‘personal information’ by Applicable Data Protection Law, and includes any information or an opinion relating to an identified or reasonably identifiable natural person, including where an identifiable person can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, mental, economic, cultural or social identity.

Personnel: means employees and/or non-employee service providers and contractors of Flexitime engaged by Flexitime in connection with performance hereunder.

POLi: means the payment service known as ‘POLi’ provided by Merco Limited (Company Number 2208567)  to be used in conjunction with Pay Now.

Privacy Policy: means Our privacy policy as set out on Our Site and as amended by Us from time to time.

Process/Processed: means any operation or set of operations performed upon Personal Data, whether or not by automatic means, such as collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction.

Service(s): means the products and services that are ordered by You online through a link or via an Order Form referencing this Agreement, whether on a trial or paid basis, and made available online by Us, via the applicable subscriber login link and other web pages designated by Us, including, individually and collectively, the applicable Software, updates, API, Documentation, that are provided under this Agreement, and this also includes the marketing of any third party products and services. “Services” exclude Third Party Services as that term is defined in this Agreement and Associated Services that are not provided under this Agreement. Occasionally the names and descriptions of the Services or any individual Service may be changed. To the extent Subscriber is given access to such Service as so described by virtue of a prior Order Form or other prior acceptance of this Agreement, this Agreement shall be deemed to apply to such Service as newly named or described.

Service Data: means electronic data, text, messages, communications or other materials submitted to and stored within a Service by You and Users in connection with Your use of such Service, which may include, without limitation, Personal Data.

Service Plan(s): means the packaged Service plan(s) and the functionality and services associated therewith (as detailed on the Site applicable to the Service) for the Services to which You subscribe.

Site: means a website operated by Flexitime, including https://payhero.co.nz, as well as all other websites that Flexitime operates.

Software: means software provided by Flexitime (either by download or access through the Internet) that allows Users to use any functionality in connection with the applicable Service.

Subscription Term: means the period during which You have agreed to subscribe to a Service.

Terms of Use: means Our Site terms of use as set out on Our Site and as amended by Us from time to time.

Third Party Services: means third party products, applications, services, software, networks, systems, directories, websites, databases and information obtained separately by You which a Service links to, or which You may connect to or enable in conjunction with a Service, including, without limitation, Third Party Services which may be integrated directly into Your Account by You or at Your direction. For the avoidance of doubt, this definition includes the use of POLi.

UK GDPR: means the “data protection legislation” as defined in the UK’s Data Protection Act 2018.

User: means an individual authorised by Flexitime to use a Service through Your Account.

Wages:  means the amount payable by You in respect of a Pay Run, including the gross amount payable to and in respect of Your employees (including, to avoid doubt, all employment related tax payments and deductions and any employer Kiwisaver contribution).

“We”, “Us” or “Our”: means Flexitime Limited.

“You”, “Your” or the “Subscriber” means the person or entity accessing or using a Service, or authorising or permitting any User to access or use a Service, and if You are entering into this Agreement on behalf of another Entity, includes that Entity and its Affiliates. 



  • 2.1. During the Subscription Term and subject to compliance by You and Users with this Agreement, You have the limited right to access and use a Service consistent with the Service Plan(s) that You subscribe to for Your internal business purposes. We will:

    1. make the Services and Service Data available to You under this Agreement and the applicable Order Forms; and

    2. use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, except (i) during planned downtime for upgrades and maintenance to the Services (of which We will use commercially reasonable efforts to notify You in advance through Our Site) (“Planned Downtime”); and (ii) for any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labour problem (other than one involving Our employees), Internet service provider failure or delay, Third Party Services, or acts undertaken by third parties, including without limitation, a denial of service attack (“Force Majeure Event”).

  • 2.2. Flexitime reserves the right to monitor and periodically audit Your use of the Services to ensure that Your use complies with the Agreement and the Service Plan restrictions on Our Site. Should We discover that Your or any User’s use of a Service is not in compliance with the Agreement or the Service Plan restrictions on Our Site, Flexitime reserves the right to charge You, and You hereby agree to pay for said usage in addition to other remedies available to Us.

  • 2.3. You may not use the Services to provide outsourced business process services on behalf of more than one third party (other than Affiliates) through a single Account. Without limiting the foregoing, Your right to access and use the API is also subject to the restrictions and policies implemented by Flexitime from time to time with respect to the API as set forth in the Documentation or otherwise communicated to You in writing.

  • 2.4. We are not responsible for notifying You or Users of any upgrades, fixes or enhancements to any such software or for any compromise of data, including Service Data, transmitted across computer networks or telecommunications facilities (including but not limited to the Internet) which are not owned, operated or controlled by Flexitime. You are solely responsible for acquiring, servicing, maintaining and updating all equipment, computers, software and communication services that allow a user to access and use the Services.  

  • 2.5. In addition to complying with the other terms, conditions and restrictions in this Agreement, You agree not to:

    1. license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Services available to any third party, other than authorised Users to further Your internal business purposes as expressly permitted by this Agreement;

    2. use the Services to Process data on behalf of any third party other than Users;

    3. modify, adapt, or hack the Services or otherwise attempt to gain unauthorised access to the Services or related systems or networks;

    4. falsely imply any sponsorship or association with Flexitime;

    5. use the Services in any unlawful manner, including, but not limited to, violation of any person’s privacy rights;

    6. use the Services in breach of the Unsolicited Electronic Messages Act 2007;

    7. use the Services to store or transmit files, materials, data, text, audio, video, images or other content that infringes on any person’s intellectual property rights;

    8. use the Services in any manner that interferes with or disrupts the integrity or performance of the Services and its components, including the Software and API;

    9. attempt to decipher, decompile, reverse engineer or otherwise discover the source code of any Software;

    10. use the Services to knowingly post, transmit, upload, link to, send or store any content that is unlawful, racist, hateful, abusive, libellous, obscene, or discriminatory;

    11. use the Services to knowingly post transmit, upload, link to, send or store any viruses, malware, Trojan horses, time bombs, or any other similar harmful software (“Malicious Software”);

    12. use or launch any automated system that accesses a Service (i.e., bot) in a manner that sends more request messages to a Service server in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser; 

    13. attempt to use, or use the Services in violation of this Agreement; or

    14. act in a manner that is abusive or disrespectful to a Flexitime employee, partner, or other Flexitime User. 

  • 2.6. You are responsible for compliance with the provisions of this Agreement and for any and all activities that occur under Your Account, as well as for all Service Data. Without limiting the foregoing, You are solely responsible for ensuring that use of the Services to store and transmit Service Data is compliant with all applicable laws and regulations as well as any and all privacy policies, agreements or other obligations You may maintain or enter into with Users. You also maintain all responsibility for determining whether the Services or the information generated thereby is accurate or sufficient for Your purposes. You agree and acknowledge that each User will be identified by a unique username and password (“Login”) and that a User Login may only be used by one (1) individual. You will not share a User Login among multiple individuals. You and Your Users are responsible for maintaining the confidentiality of all Login information for Your Account.

  • 2.7. In addition to Our rights as set forth in Sections 2 and 9.4, We reserve the right, in Our reasonable discretion, to temporarily suspend Your access to and use of a Service if We suspect or detect any Malicious Software connected to Your Account or use of a Service by You or Users.

  • 2.8. You acknowledge that Flexitime may modify the features and functionality of the Services during the Subscription Term.

  • 2.9. You may not access the Services if You are a direct competitor of Flexitime as determined by Us, except with Flexitime’s prior written consent. You may not access the Services for the purposes of monitoring performance, availability, functionality, or for any benchmarking or competitive purposes.

  • 2.10. You represent that You have provided notice to and received all necessary consents from Your Users to contact them using the Service. Where You require Your Users to access the Services as part of their employment or similar relationship with You, Your Users may at any time opt out of receiving marketing concerning third party products or services, without impacting on their ability to use the Services.

  • 2.11. You acknowledge that in accessing the Services You are subject to Flexitime’s Fair Use Policy: 

    1. We will apply this policy where, in Our reasonable opinion, Your usage of Our Services and/or Software is excessive and/or unreasonable as detailed in this paragraph.

    2. We have developed this policy by reference to average customer profiles and estimated usage of Our Software and Services.

    3. If Your usage materially exceeds normal usage patterns over any month, or is inconsistent with normal usage patterns by Flexitime subscribers, then Your usage will be excessive and/or unreasonable.

    4. If Your usage of the Software and/or Services is excessive and/or unreasonable, We may contact You to advise You that Your usage is in breach of Our Fair Use Policy. We may then request that You stop or alter Your usage to come within Our Fair Use Policy.

    5. If Your excessive or unreasonable usage continues after receipt of a request to stop or alter the nature of such usage, We may without further notice, apply charges to Your account for the excessive and/or unreasonable element of Your usage; suspend, modify or restrict Your use of the Software and/or Services or withdraw Your access to the Software and/or Services.

    6. The usage of Software and/or Services is dependent on the level of usage selected by You at the date of subscription or monthly thereafter.

  • 2.12. We may provide, at an additional fee, employee conversion services to assist You with migrating Your payroll information from third party payroll software into the Software. You agree to provide all information required by Us to enable accurate payroll processing into the Software. You warrant that all information You provide Us is accurate and complete and indemnify Us for any loss or damage resulting from incorrect information being entered into Our Software. 



  • 3.1. Where You have opted in for the Pay Now service to have funds directly debited from Your nominated account, the following terms apply.

  • 3.2. On the Pay Run date, We will debit the gross Wages amount of the Pay Run from Your nominated bank account. You acknowledge that:

    1. If the amount of the Pay Run is not available (in whole or in part) in Your account on the direct debit date, We will not be able to provide the Pay Now service. We will have no responsibility or liability to You or any other person (including Your employees and Inland Revenue) due to a lack of funds on Your behalf.

    2. Any payments You make relate solely to Wages plus any applicable administration fee charged by Us for the use of the Pay Now service.

    3. Until the funds are cleared in Our bank account they are not available for disbursement to recipients in the Pay Run. The clearance period for direct debit deposits may be up to 3 days.

  • 3.3. We will disburse any funds held on Your behalf in Our bank account to Your employees for the net employee Wages amount of the Pay Run. You acknowledge that: 

    1. Payments are made to the bank account associated with the employee at the Pay Run date. FlexiTime accepts no liability for payments that are made to an incorrect bank account or any responsibility for the recovery of those payments.

    2. At Our discretion We may extend credit to You for the purpose of making payment for Wages to Your employees before funds are cleared in Our bank account.

  • 3.4. On, or before the PAYE due date for the Pay Run tax period We will disburse any funds held on Your behalf in Our bank account to Inland Revenue for employer deductions including PAYE, student loan deductions, child support payments, specified superannuation contributions withholding tax, employer superannuation contribution tax, withholding tax, KiwiSaver employee deductions, KiwiSaver employer contributions, and payroll giving donations. You acknowledge that If there are insufficient funds held on Your behalf in Our bank account payment will not be made to Inland Revenue. FlexiTime accepts no liability for any fines and/or interest that Inland Revenue impose on You. FlexiTime accepts no responsibility for any action that Inland Revenue may take for the recovery of amounts left unpaid.

  • 3.5. Any interest that accrues on amounts that FlexiTime receives from You using Pay Now will accrue to the sole benefit of FlexiTime, and FlexiTime will have no obligation to provide You with any compensation in connection with FlexiTime’s use of Your funds pending payment of any Wages and Inland Revenue payments due. 

  • 3.6. Where we have extended credit to You under section 3.3 repayment of the credit amount is due within 3 days. If payment is not made within 3 days -

    1. We may immediately suspend Your access to the Services;

    2. We may charge You an administration fee;

    3. We may charge You interest on the amount owing to Us (which for this purpose includes any amount recovered from FlexiTime by a third party):

      1. from and including the Pay Run up to the date of actual payment;

      2. accruing from day to day; 

      3. at the rate of 2% per cent per month; and

      4. compounding monthly,

      which You must pay Us (in addition to the amount owing) on demand; and

    4. We may recover all costs We incur, including solicitors’ fees, in relation to the recovery of the overdue amount.



  • 4.1. FlexiTime:

    1. has agreed to give Notice, either in writing or by electronic mail, of the net amount of each Direct Debit on at least the day (but not more than 2 calendar months) of the Direct Debit being initiated; 

    2. may, upon the relationship which gave rise to this Instruction being terminated, give notice to the Bank that no further Direct Debits are to be initiated under the Instruction. Upon receipt of such notice the Bank may terminate this Instruction as to future payments by notice in writing to Us; and 

    3. may rely on this authority to debit a different bank account upon receipt of instructions from the customer via a bank to which their account has been transferred. 

  • 4.2. You may:

    1. at any time, terminate this Instruction as to future payments by giving written (or by the means previously agreed in writing) notice of termination to the Bank and to Us.

    2. stop payment of any Direct Debit to be initiated under this Instruction by Us by giving written notice to the Bank prior to the Direct Debit being paid by the Bank.

  • 4.3. You acknowledge that:

    1. This Instruction will remain in full force and effect in respect of all Direct Debits passed to Your account in good faith notwithstanding Your death, bankruptcy and other revocation of this Instruction until actual notice of such event is received by the Bank.

    2. In any event this Instruction is subject to any arrangement now or hereafter existing between You and the Bank in relation to Your account.

    3. Any dispute as to the correctness or validity of an amount debited to Your account shall not be the concern of the Bank except insofar as the Direct Debit has not been paid in accordance with this Instruction. Any other disputes lie between You and Us.

    4. Where the Bank has used reasonable care and skill in acting in accordance with this Instruction, the Bank accepts no responsibility or liability in respect of:

      1. the accuracy of information about Direct Debits on Bank statements; and

      2. any variations between notices given by Us and the amounts of Direct Debits.

    5. The Bank is not responsible for, or under any liability in respect of the Our failure to give notice in accordance with clause 4.1, nor for the non-receipt or late receipt of notice by You for any reason whatsoever. In any such situation the dispute lies between You and Us.

  • 4.4. The Bank may:

    1. In its absolute discretion conclusively determine the order of priority of payment by it of any monies pursuant to this or any other Instruction, properly signed by You and given to or drawn on the Bank.

    2. At any time terminate this Instruction as to future payments by notice in writing to You.

    3. Charge its current fees for this service in force from time to time.

    4. Upon receipt of an “authority to transfer form” signed by You from a bank to which Your account has been transferred, transfer to that bank this Authority to Accept Direct Debits.



  • 5.1. Subject to the express permissions of this Agreement, each Party will protect each other’s Confidential Information from unauthorised use, access or disclosure in the same manner as each protects its own Confidential Information, but with no less than reasonable care. Except as otherwise expressly permitted pursuant to this Agreement, each of us may use each other’s Confidential Information solely to exercise our respective rights and perform our respective obligations under this Agreement and shall disclose such Confidential Information:

    1. solely to the Personnel who have a need to know such Confidential Information for such purposes and who are bound to maintain the confidentiality of, and not misuse, such Confidential Information;

    2. as necessary to comply with an order or subpoena of any administrative agency or court of competent jurisdiction; or

    3. as reasonably necessary to comply with any applicable law or regulation. The provisions of this Section 5.1 shall supersede any non-disclosure agreement by and between the Parties that would purport to address the confidentiality and security of Service Data and such agreement shall have no further force or effect with respect to Service Data.

  • 5.2. Flexitime will maintain technical and organisational measures for protection of the security, confidentiality and integrity of Service Data (including any Service Data which is Personal Data) which are appropriate to the harm that might result from the unauthorised or unlawful Processing or accidental loss, destruction or damage and the nature of the Personal Data to be protected, having regard to the state of technological development and the cost of implementing any measures. Those measures will include, but will not be limited to, measures for preventing access, use, modification or disclosure of Service Data by Personnel except:

    1. to provide the Services (including to prevent or address service, support or technical problems);

    2. as compelled by law, including in the manner contemplated by Sections 5.1(b) or 5.1(c); 

    3. as You expressly permit in writing;

    4. as otherwise contemplated by this Section 5.

  • 5.3. Without limiting Our obligations under this Section 5 in respect of any Service Data which is Personal Data, You agree that Flexitime and the third-party service providers that are utilised by Flexitime to assist in providing the Services to You shall have the right to access Your Account and to use, modify, reproduce, distribute, display and disclose Service Data to the extent necessary to provide the Services, including, without limitation, in response to Your support requests. Any third-party service providers utilised by Flexitime will only be given access to Your Account and Service Data as is reasonably necessary to provide the Services and will be subject to confidentiality obligations which are commercially reasonable and substantially consistent with the standards described in Section 5.2.

  • 5.4. To the extent that any Service Data is Personal Data in respect of which You are the controller (“Customer Personal Data”):

    1. We will comply with Our obligations under Applicable Data Protection Laws;

    2. We will Process the Customer Personal Data only in accordance with Your instructions or otherwise in accordance with any legal requirement to which We are subject, and for this purpose, You instruct Us to Process the Customer Personal Data for the purposes of providing the Services, including for the purposes of: preventing or addressing service, support or technical problems; retaining Customer Personal Data in connection with the Services (in the manner contemplated by, and subject to, Section 5.9); and creating anonymised data sets in connection with Your use of the Services to assist Us to improve Our offering of Services to You and to others;

    3. for the purposes of Section 5.4b, You confirm that We are instructed to transfer Customer Personal Data to Our sub-processors in the manner contemplated by Section 5.10;

    4. We will ensure that any Personnel engaged and authorised by Us to Process the Customer Personal Data have committed themselves to confidentiality or are under an appropriate statutory or common law obligation of confidentiality;

    5. You must take all steps, make all such disclosures, and/or obtain all such consents as are required by Applicable Data Protection Laws to enable Us to Process the Customer Personal Data in the manner contemplated by this Section 5.

  • 5.5. At Your request, We will assist You, to the extent reasonably practicable:

    1. to respond to any request from a Data Subject in connection with the Data Subject’s access to Customer Personal Data and/or in connection with the Data Subject’s exercise of any other rights in respect of their Personal Data or otherwise under Applicable Data Protection Laws;

    2. in connection with the conduct of any data protection or privacy impact assessment relating to the Processing by Us of Customer Personal Data on Your behalf, or any Processing in respect of which You are required to undertake prior consultation with any regulatory authority,

and We may charge You for all out-of-pocket expenses We incur in connection with, and (on a time and attendance basis) for any of Our internal resources which We deploy to respond to, any request made by You under this Section 5.5.

  • 5.6. We will notify You without undue delay and in any event within 48 hours after becoming aware of a Personal Data Breach in relation to any Customer Personal Data, and We will assist You, to the extent reasonably practicable (and at Your cost), to respond to and/or notify any person in connection with such a Personal Data Breach.

  • 5.7. We will maintain reasonable records to demonstrate Our compliance with the obligations set out in this Section 5 and will make such records available to You on request, subject to payment of Our then-current fee for the provision of such records.

  • 5.8. We will permit You or an independent third party auditor for whom You are responsible to conduct audits of Our records and systems, to the extent within Our control, for the purposes of You or such auditor assessing Our compliance with the obligations set out in this Section 5, provided that:

    1. any audit that You conduct must be undertaken at a time, and in a manner, which causes the least disruption to Our business and operations, as determined by Us;

    2. other than in the case where We are manifestly in breach of Our obligations set out in this Section 5, You may only conduct an audit under this Section 5.8 once in every 12 month period during the Subscription Term;

    3. We may charge You for all out-of-pocket expenses (including legal costs as between solicitor and client) We incur in connection with, and (on a time and attendance basis) for any of Our internal resources which We deploy to respond to, any request for, or conduct of, an audit under this Section 5.8.

  • 5.9. In connection with the Services, following the conclusion of Your Subscription Term unless otherwise agreed or required by applicable law, We will:

    1. delete the Service Data or;

    2. on Your written request, return the Service Data to You, in which case We may charge You at Our then-current fee for such deletion and/or return of Service Data.

  • 5.10. Where the EU GDPR or the UK GDPR apply to Our Processing of Customer Personal Data:

    1. subject to Section 5.10c, We will Process all Customer Personal Data using equipment or personnel located within the European Union, the United Kingdom, New Zealand and/or any other country benefiting from an adequacy decision pursuant to Article 45 of the EU GDPR (“Third Country”);

    2. We may appoint, and You hereby approve the appointment of, any person to Process Customer Personal Data on Our behalf (as a sub-processor), provided that We must ensure that the terms on which such person is engaged to Process Customer Personal Data comply with Applicable Data Protection Laws and are otherwise consistent with the obligations imposed on Us under this Section 5.

    3. We will ensure that all transfers of Customer Personal Data to a Third Country (whether to Us or to Our sub-processors) are made in accordance with Applicable Data Protection Laws, and for this purpose, We may enter into standard contractual clauses for the transfer of personal data to Third Countries pursuant to the EU GDPR or the UK GDPR;

    4. We will inform You of any legal requirement to which We are subject which will require Us to Process any Customer Personal Data, unless We are prohibited from so informing You.

  • 5.11. Whenever You or Your Users interact with Our Services, We automatically receive and record information on Our server logs from the browser or device, which may include IP address, “cookie” information, the type of browser and/or device being used to access the Services. “Cookies” are identifiers We transfer to the browser or device of Your Users that allow Us to recognise User and their browser or device along with how Our Services are being utilised. 

  • 5.12. We receive and store any information You knowingly provide to Us which is not Service Data. This includes Personal Data, which will be Processed in accordance with the Privacy Policy. In addition, We may communicate with You and Your Users and by accepting this Agreement You consent to Us communicating with You and Your Users by any means, including but not limited to email and other electronic messages. For example, We may send You and Your Users product announcements and promotional offers or contact You and Your Users about Your use of the Services. If You or a User do not want to receive communications of this nature from Us (which excludes messages that are necessary or reasonably desirable for the purposes of allowing Us to deliver the Services to You), please indicate this preference by using the unsubscribe facility embedded in the electronic message We send to You, by using the inbuilt functionality (if any) of the Services, or by sending an email to support@flexitime.co.nz.

  • 5.13. For the purposes of this Section 5, any Personal Data We collect from You or Your Users in the manner contemplated by Section 5.11 or Section 5.12 is not Customer Personal Data, and We remain solely responsible for:

    1. determining the purposes for which and the means by which such Personal Data is Processed (in which respect, the Privacy Policy sets out the basis on which We will Process such Personal Data); and

    2. complying with Applicable Data Protection Laws in respect of the Processing of such Personal Data.



Each Party shall retain all rights, title and interest in and to all its respective patents, inventions, copyrights, trademarks, domain names, trade secrets, know-how and any other intellectual property and/or proprietary rights (collectively, “Intellectual Property Rights”). The rights granted to You and Users to use the Service(s) under this Agreement do not convey any additional rights in the Service(s) or in any associated Intellectual Property Rights. Subject only to the limited rights to access and use the Service(s) as expressly stated in this Agreement, all rights, title and interest in and to the Services and all hardware, Software and other components of or used to provide the Services, including all related Intellectual Property Rights, will remain with Flexitime and belong exclusively to Flexitime. Flexitime shall have a fully paid-up, royalty-free, worldwide, transferable, sub-licensable (through multiple layers), assignable, irrevocable and perpetual license to implement, use, modify, commercially exploit, and/or incorporate into the Services or otherwise use any suggestions, enhancement requests, recommendations or other feedback We receive from You, Users, or other third parties acting on Your behalf. Flexitime’s other product and service names and logos used or displayed in or on the Services are registered or unregistered trademarks of one or more members of Flexitime (collectively, “Marks”), and You may only use applicable Marks to identify You as a Subscriber; provided You do not attempt, now or in the future, to claim any rights in the Marks, degrade the distinctiveness of the Marks, or use the Marks to disparage or misrepresent Us, Our services or products.



If You decide to enable, access or use Third Party Services, be advised that Your access and use of such Third Party Services are governed solely by the terms and conditions of such Third Party Services, and We do not endorse, are not responsible or liable for, and make no representations as to any aspect of such Third Party Services, including, without limitation, their content or the manner in which they handle, protect, manage or Process data (including Service Data) or any interaction between You and the provider of such Third Party Services. We cannot guarantee the continued availability of such Third Party Service features, and may cease enabling access to them without entitling You to any refund, credit, or Third Party compensation, if, for example and without limitation, the provider of a Third Party Service ceases to make the Third Party Service available for interoperation with the corresponding Service in a manner acceptable to Us. You irrevocably waive any claim against Flexitime with respect to such Third Party Services. We are not liable for any damage or loss caused or alleged to be caused by or in connection with Your enablement, access or use of any such Third Party Services, or Your reliance on the privacy practices, data security processes or other policies of such Third Party Services. You may be required to register for or log into such Third Party Services on their respective websites. By enabling any Third Party Services, You are expressly permitting Flexitime to disclose Your Login, as well as Service Data as necessary to facilitate the use or enablement of such Third Party Services.



  • 8.1. Unless otherwise indicated on an Order Form referencing this Agreement all charges associated with Your access to and use of a Service (“Subscription Charges”) are due on the date specified on the invoice which will be issued to You on a monthly basis. If You fail to pay Your Subscription Charges or other charges indicated on any Order Form before the due date of Our invoice issued to You, or if You do not update payment information upon Our request, in addition to Our other remedies, We may suspend or terminate access to and use of such Service by You and Users, and charge interest on any unpaid amount from the due date until the date of the actual payment at 2% per annum over the base overdraft facility charged by Flexitime’s bankers from time to time.

  • 8.2. Unless otherwise stated, Our charges do not include any taxes, levies, duties or similar governmental assessments, including value-added, goods and services, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “Taxes”). You are responsible for paying Taxes, except those assessable against Flexitime measured by its net income. We will invoice You for such Taxes if We believe We have a legal obligation to do so and You agree to pay such Taxes if so invoiced.

  • 8.3. If You pay by credit card or certain other payment instruments, the Services provide an interface for the Account owner to change credit card information (e.g. upon card renewal). The Account owner will receive a receipt upon each receipt of payment by Flexitime, or they may obtain a receipt from within the Services to track subscription status. You hereby authorise Flexitime to bill Your credit card or other payment instrument on a periodic basis in accordance with the terms of the Service Plan for the Services to which You subscribe until Your subscription to the Services terminates, and You further agree to pay any Subscription Charges so incurred. You agree to promptly update Your Account information with any changes (for example, a change in Your billing address or credit card expiration date) that may occur. Flexitime uses a third-party intermediary to manage credit card processing and this intermediary is not permitted to store, retain or use Your billing information except to process Your credit card information for Flexitime.

  • 8.4. Any Subscriber that mandates Flexitime to use a vendor payment portal or compliance portal which charges Flexitime a subscription fee or a percentage of any uploaded invoice as a required cost of doing business, shall be invoiced by Flexitime for the cost of this fee.



  • 9.1. Either Party may elect to terminate Your Account and subscription to a Service as of the end of Your then current Subscription Term by providing notice, in accordance with this Agreement, on or prior to the date thirty (30) days preceding the end of such Subscription Term. Unless Your Account and subscription to a Service is so terminated, Your subscription to a Service will renew for a Subscription Term equivalent in length to the then expiring Subscription Term. Unless otherwise provided for in an Order Form, the Subscription Charges applicable to Your subscription to a Service for any such subsequent Subscription Term shall be Our standard Subscription Charges for the Service Plan to which You have subscribed as of the time such subsequent Subscription Term commences.

  • 9.2. To the extent permitted by law, no refunds or credits for Subscription Charges or other fees or payments will be provided to You if You elect to terminate Your subscription to the Service or cancel Your Account prior to the end of Your then effective Subscription Term.

  • 9.3. Except for Your termination under Section 9.5, if You terminate Your subscription to a Service or cancel Your Account prior to the end of Your then effective Subscription Term or We effect such termination or cancellation pursuant to Sections 2, 9.4 and 9.5, in addition to other amounts You may owe Flexitime, You must immediately pay any then unpaid Subscription Charges associated with the remainder of such Subscription Term. This amount will not be payable by You in the event You terminate Your subscription to a Service or cancel Your Account as a result of a material breach of this Agreement by Flexitime, provided that You provide advance notice of such breach to Flexitime and give Flexitime not less than thirty (30) days to reasonably cure such breach as provided for in Section 9.5 herein.

  • 9.4. We reserve the right to modify, suspend or terminate the Services (or any part thereof), Your Account or Your and/or Users’ rights to access and use the Services, and remove, disable and discard any Service Data if We believe that You or Users or have violated this Agreement. Unless legally prohibited from doing so, We will use commercially reasonable efforts to contact You directly via email to notify You when taking any of the foregoing actions. We shall not be liable to You, Users or any other third party for any such modification, suspension or discontinuation of Your rights to access and use the Services. Any suspected fraudulent, abusive, or illegal activity by You or Users may be referred to law enforcement authorities at Our sole discretion.

  • 9.5. A Party may terminate this Agreement for cause:

    1. upon thirty (30) days’ written notice to the other Party of a material breach if such breach remains uncured at the expiration of such period; or

    2. if the other Party becomes the subject of an Insolvency Event.

If this Agreement is terminated in accordance with this Section, We will, to the extent permitted by applicable law, refund You any prepaid fees covering the remainder of the Subscription Term after the effective date of termination and You will pay any unpaid fees covering the remainder of the Subscription Term pursuant to all applicable Order Forms as the case may be. In no event will termination relieve You of Your obligation to pay any fees payable to Us for the period prior to the effective date of termination.

  • 9.6. Prior to termination of Your subscription to a Service You agree to export Your Service Data from the Service in order to comply with the record keeping requirements under the Income Tax Act 2007, Employment Relations Act 2000, Tax Administration Act 1994 and the Holidays Act 2003.

  • 9.7. Following termination of Your subscription to a Service We may anonymise Personal Identifying Data relating to You or Your employees and/or transfer Service Data to an offline storage facility. Upon request by You or following the minimum retention period required by law of seven (7) years We will delete Your Service Data.

  • 9.8. Anonymised Personal Identifying Data or Service Data transferred to an offline storage facility can be reinstated on request by You. We may charge a Service fee for the reasonable cost associated with reinstatement of the Service Data.



  • 10.1. Each Party represents that it has validly entered into this Agreement and has the legal power to do so.

  • 10.2. We warrant that during an applicable Subscription Term:

    1. this Agreement and the Documentation will accurately describe the applicable administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Service Data; and

    2. the Services will perform materially under the applicable Documentation. For any breach of a warranty above, to the extent permitted by law, Your exclusive remedies are those described in Section 9.5 herein.

  • 10.3. Except as specifically set forth in Section 10.2, the Site and the Services, including all server and network components are provided on an “as is” and “as available” basis, without any warranties of any kind to the fullest extent permitted by law, and We expressly disclaim any and all warranties, whether express or implied, including, but not limited to, any implied warranties of merchantability, title, fitness for a particular purpose, and non-infringement. You acknowledge that We do not warrant that the Services will be uninterrupted, timely, secure, error-free or free from viruses or other malicious software, and no information or advice obtained by You from Us or through the services shall create any warranty not expressly stated in this agreement.



  • 11.1. Subject to Section 11.3, under no circumstances (whether in contract, tort, negligence or otherwise) will either party to this Agreement, or their affiliates, officers, directors, employees, agents, service providers, suppliers or licensors be liable to the other party or any third party for any lost profits, lost sales or business, lost data, business interruption, loss of goodwill, or for any type of indirect, incidental, special, exemplary, consequential or punitive loss or damages, or any other loss or damages incurred by the other party or any third party in connection with this agreement, the Services or consulting services, regardless of whether such party has been advised of the possibility of or could have foreseen such damages.

  • 11.2. Notwithstanding anything to the contrary in this agreement and to the extent permitted by law, Flexitime’s aggregate liability to You or any third party arising out of this Agreement or otherwise in connection with any subscription to, or use or employment of the services, in any 12 month period commencing on the date of the commencement of the subscription term or an anniversary thereof (“liability period”) shall in no event exceed the Subscription Charges paid by You for such Services provided in the immediately preceding 12 month period. You acknowledge and agree that the essential purpose of this Section 11.2 is to allocate the risks under this Agreement between the parties and limit potential liability given the Subscription Charges, which would have been substantially higher if We were to assume any further liability. We have relied on these limitations in determining whether to provide You the rights to access and use the Services provided for in this Agreement.  

  • 11.3. You agree to indemnify and hold harmless Flexitime, its subsidiary companies and their respective directors, officers, employees, contractors, agents or other representatives (the Indemnified Party) from and against all actions, proceedings, claims, judgments, costs, demands, liabilities, fines, penalties, damages, losses, expenses and fees (including reasonable professional fees and expenses) which are suffered or incurred by the Indemnified Party, arising directly or indirectly out of or in connection with - 

    1. the use of the software by You, Users or Your employees or contractors; 

    2. any breach of privacy caused by You, Users or Your employees or contractors; 

    3. any claim by any of Your Users, employees or contractors that arises as a result of You failing to transfer to Flexitime the correct sum in relation to Wages to be paid to Your Users, employees and/or contractors; 

    4. any failure by POLi, Your bank, or any other person to comply with a request from You to transfer any sum to Flexitime;  or

    5. any sum paid to Flexitime that is subsequently reversed by Your bank, POLi and/or any other person, for any reason.

  • 11.4. Any claims or damages that You may have against Flexitime shall only be enforceable against Flexitime and not any other entity or its officers, directors, representatives or agents.



  • 12.1. You may not, directly or indirectly, by operation of law or otherwise, assign all or any part of this Agreement or Your rights under this Agreement or delegate performance of Your duties under this Agreement without Our prior consent, which consent will not be unreasonably withheld. We may, without Your consent, assign this Agreement to any member of Flexitime or in connection with any merger or change of control of Flexitime or the sale of all or substantially all of Our assets provided that any such successor agrees to fulfil its obligations pursuant to this Agreement. Subject to the foregoing restrictions, this Agreement will be fully binding upon, and will be enforceable by, the Parties and their respective successors and assigns.

  • 12.2. This Agreement constitutes the entire agreement, and supersedes any and all prior agreements between You and Flexitime with regard to the subject matter hereof. This Agreement shall apply in lieu of the terms or conditions in any purchase order or other order documentation You or any Entity which You represent provides (all such terms or conditions being null and void), and, except as expressly stated herein, there are no other agreements, representations, warranties, or commitments which may be relied upon by either Party with respect to the subject. There are no oral promises, conditions, representations, understandings, interpretations, or terms of any kind between the Parties, except as may otherwise be expressly provided herein.

  • 12.3. We may amend this Agreement from time to time, in which case this Agreement as amended will supersede prior versions. We will make reasonable efforts to  notify You prior to the effective date of any such amendment and Your continued use of the Services following the effective date of any such amendment may be relied upon by Flexitime as Your consent to any such amendment. Our failure to enforce at any time any provision of this Agreement does not constitute a waiver of that provision or of any other provision of this Agreement. 



If any provision in this Agreement is held by a court of competent jurisdiction to be unenforceable, such provision shall be modified by the court and interpreted so as to best accomplish the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.



The Parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship among the Parties.



  • 15.1. All notices to be provided by Flexitime to You under this Agreement may be delivered in writing:

    • A. by nationally recognised overnight delivery service (“Courier”) to the contact mailing address provided by You on any Order Form; or

    • B. electronic mail to the electronic mail address provided for Your Account owner.

  • 15.2. You must give notice to Flexitime in writing by Courier to 11 Chews Lane (Level 1), Willis Street, PO Box 10067, Wellington 6143, New Zealand. All notices shall be deemed to have been given immediately upon delivery by electronic mail; or, if otherwise delivered upon the earlier of receipt or two (2) business days after being deposited with a Courier as permitted above.



This Agreement is governed by the laws of New Zealand and You hereby submit to the exclusive jurisdiction of the Courts of New Zealand for all disputes arising out of or in connection with this Agreement.



Sections 1, 3, 5, 10, 11, 15, 16 and 17 shall survive any termination of this Agreement with respect to use of the Services by You and Users. Termination of such agreement shall not limit a Party’s liability for obligations accrued as of or prior to such termination or for any breach of this Agreement.

Version: 2.0
Last update: October 6, 2021